Update: nothing to report, I placed the order on Tuesday morning and haven't heard from them. Paypal details not provided to me yet. I can't be bothered to wait this long, as a customer I just want the product. I'm moving on to an Australian company, prices are not cheap, but reviews indicate lightning fast response, delivery within the promise dates (even faster) full lab analysis certificates, etc ~ lots of happy customers. I'll come back to this forum and provide an update in regards my hamster recovery sometime after applying the treatment.